The Challenger Sale: Taking Control of the Customer Conversation

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    Informative8.5
    Helpful8.5
    Easy to Read9
    Value for money8.3

    What’s the secret to sales success? If you’re like most business leaders, you’d say it’s fundamentally about relationships-and you’d be wrong. The best salespeople don’t just build relationships with customers.

    They challenge them.

    The Challenger Sale: Taking Control of the Customer Conversation
    The Challenger Sale: Taking Control of the Customer Conversation

    Description

    Review

    8.2Expert Score
    Key takeaways and thoughts
    Resurrecting Retail is not just a riveting story of the unprecedented crash of industry, but a roadmap for its rebirth.
    Informative
    8.5
    Helpful
    8.5
    Easy to Read
    9
    Value for money
    8.3

    Key Take-aways

    Editorial Reviews

    “The history of sales has been one of steady progress interrupted by a few real breakthroughs that have changed the whole direction of the pro­fession. These breakthroughs, marked by radical new thinking and dra­matic improvements in sales results, have been rare. . . . Which brings me to The Challenger Sale and the work of the Sales Executive Council. . . . On the face of it, their research has all the initial signs that it may be game-changing. . . . My advice is this: Read it, think about it, implement it. You, and your organization, will be glad you did.”

    —Professor Neil Rackham, author of SPIN Selling, from the foreword

    “The amazing thing is that the Challenger sales rep has been hiding in plain sight all these years. The Challenger Sale breaks the winning elements of this powerful approach into a set of teachable skills that can take even a top sales team to a new level of results delivery.”

    —Dan James, former chief sales officer, DuPont

    “This is a must-read book for every sales professional. The authors’ groundbreak­ing research explains how the rules for selling have changed—and what to do about it. If you don’t want to be left behind, don’t miss this innovative book that provides the new formula for selling success.”

    —Ken Revenaugh, vice president, sales operations, Oakwood Temporary Housing

    “Groundbreaking, timely, and disciplined research—presented in a way that is both intuitive and completely actionable—that has already had an impact on our organization by creating a customer lens that enhanced our sales recruiting, hiring, training, and deployment.”

    —Jeff Connor, senior vice president and chief growth officer, ARAMARK Global Food, Hospitality and Facility Services

    The Challenger Sale shows you how to maintain control of the complex sale. The output of this superbly researched body of work is that you will know how to better differentiate your organization, your offering, and yourself in the mind of the customer.”

    —Adrian Norton, vice president, sales, Reckitt Benckiser Pharmaceuticals

    “There is a healthy dose of constructive tension throughout this brilliant book. Tension that will bring insight and clarity into how customers buy today and how your sales team must sell. If you are seeking to raise the bar in your sales orga­nization, The Challenger Sale is a must-read.”

    —Tom Meek, vice president, sales, Henkel Adhesives Technologies

    More about the author

    Matt Dixon is one of the world’s leading experts on sales, customer service and customer experience. He currently serves as the Chief Product & Research Officer of Tethr, an AI venture in Austin, TX, that helps companies mine customer voice data for insights. Prior to this role, he was a Senior Partner and the Global Head of Sales Force Effectiveness Solutions at Korn Ferry Hay Group and, prior to that, he served as Group Leader of the sales, service and customer experience practices of CEB, now Gartner.

    Matthew DixonMatthew Dixon

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