Splendid Customer Service
VOC - Behavioral Styles - CRM - Service Recovery - Needs - Listening Skills
Skills to excel in service
Major needs of a customer
Creating relationships with customers
Service recovery
Handling complaints
Seller’s & the buyer’s views
Listening skills
Behavioral styles
Voice of the Customer (VOC)
"Methods of service measurement"
Microsoft Dynamics & service (CRM)
This course trains you on all the essentials of customer service. It indicates the importance of consistency and fulfillment of needs in service. It shows the four major needs of a customer that should be fulfilled and the skills needed, alike tenacity, to excel in service. It emphasizes that customers want solutions, convenience and surely proper communication. It examines the four behavioral styles that customers have, how to identify each one of them and how to flex to each one of them. It covers also subjects as Net Promoter Score, Kano model and others in relation. It will finalize with a brief about Customer Relationship Management in relation to service and field service, as the latter is of high importance indeed.
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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