This course trains you on all the essentials of customer service. It indicates the importance of consistency and fulfillment of needs in service. It shows the four major needs of a customer that should be fulfilled and the skills needed, alike tenacity, to excel in service. It emphasizes that customers want solutions, convenience and surely proper communication. It examines the four behavioral styles that customers have, how to identify each one of them and how to flex to each one of them. It covers also subjects as Net Promoter Score, Kano model and others in relation. It will finalize with a brief about Customer Relationship Management in relation to service and field service, as the latter is of high importance indeed.