4.93 out of 5
4.93
7 reviews on Udemy

Solve your Customer Journey Map’s Pain Points – Beginners

Use Human Centered Design to Creatively Solve Problems
Instructor:
Customer Experience 24/7
87 students enrolled
English [Auto]
Group pain points
Prep for and conduct an ideation session (aka human centered design workshop)
Warm up games to inspire creative thoughts
Games for generating fresh solutions

You just spent time interviewing customers and employees and conducting secondary research to find customer pain points. You have a well put together Journey Map filled with pain points, but now what? What do you do after you have your Customer Journey Map and pain points? The answer is to conduct an Ideation/Human-Centered Design Workshop. In this course, I will walk you through how to prepare for and conduct an Ideation Session with the ultimate goal of creating a new journey map that outlines how your customer journey should look. This new journey map will include the solutions you come up with during the session.

You will learn why it’s better to think of a large number of solutions to a problem, how to use games to warm up your audience, and use different games to come up with innovative ways to solve your customer pain points. We will also briefly cover why we refer to these methods as games instead of something else. Throughout it all, you will also pick up a few tricks to keep yourself and your audience energized and organized because Ideation Sessions can last several hours.

In the end, please reach out with any questions or needs for clarification.

Introduction

1
Introduction
2
Lesson 1 - Group your Pain Points

Learn why and how to group your customers' pain points

3
Lesson 2 - What is an Ideation Workshop

Learn what an Ideation Workshop is and about Human-Centered Design

4
Lesson 3 - Preparation for the Ideation Workshop

Learn who to invite to an Ideation Workshop, the Materials you will need and how to Set up your Room for the workshop

5
Lesson 4 - Start the Session

Learn what a general agenda looks like, what to go over when you start your Workshop and how to set up some ground rules

6
Lesson 5 - Warm up Games plus Tips and Tricks

Discover a few useful warm up games and some tips and tricks to keep up your audience's energy levels

7
Lesson 6 - Games to Generate Ideas

Use these games to spark fresh ideas within your audience

8
Lesson 7 - Group your Solutions

Get past the overwhelming number of solutions you've generate and have your audience help you group them

9
Lesson 8 - Place your Solutions in a New Map
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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Includes

1 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion
Solve your Customer Journey Map’s Pain Points – Beginners
Price:
$64.98 $49

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