4.39 out of 5
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4953 reviews on Udemy

Salesforce 101: Introduction to Salesforce

What is Salesforce? How can you get one of the highest Salaries in the tech industry?
Know an overview of the products that Salesforce offer
Understand the Salesforce Certifications and Process
Know how much money you can get working in Salesforce
  • Don’t know what Salesforce is?
  • Use Salesforce but don’t know all the products that Salesforce has to offer? 
  • Want to know how much you could learn working with Salesforce products?
  • Confused by all the Salesforce certifications?

If so, then this is the course for you! This course is for anyone new to Salesforce and wanting to understand what it is and the products Saleforce sells. By the end of the course you will understand the Salesforce cloud services, the Salaries you could achieve working in Salesforce, as well as the certifications available to you and which ones you may wish to start with based on your background. I will also go through a short history of Salesforce to show how it all began and evolved over the years.

You don’t need any previous experience with Salesforce.

Introduction

1
Introduction to Salesforce

Introduction to Salesforce 101 and understanding the scope of this Salesforce introductory course.

2
What is CRM?

What is a CRM or Customer Relationship management system and what is the definition?

3
Udemy Review System
4
Salesforce the Company

A bit of an overview of what Salesforce is as a company and how it's changed over the years.

Salesforce Functional Capability

1
Marketing, Sales & eCommerce on the Matrix

A functional capability matrix is a brilliant way to visualise the features available in a system. In this session, I describe the Salesforce functional capability matrix at the first two levels of detail or abstraction for Marketing and Sales & eCommerce features that Salesforce provides.

2
Service, Communities & Other Services

In this video, I go into detail on the other domains of Salesforce functional capability: Salesforce Service, Salesforce Communities, IoT and AI, Analytics, App Ecosystem (AppExchange), the core platform, Support and finally Integration/Mulesoft.

3
A practical use for a functional capability matrix

This is a short video on how I use a functional capability Matrix to highlight different features on the platform. Features you have purchased, purchased and not used or even the level of maturity of the feature against a competitor to see if Salesforce fits.

The Clouds

1
The Salesforce Clouds

We go through the Salesforce solutions while looking through a more technical solution view and how they interconnect.

Want a Career in Salesforce?

1
Jobs & Salaries in Salesforce

We take a look at the different roles in the Salesforce ecosystem and the salary ranges for the roles.

2
Salesforce Salaries across the world

We take a look at the salaries across the world and how they compare.

3
Other Salaries & Final Thoughts
4
Where should I start learning?

Salesforce Certifications

1
Salesforce Certifications Overview
2
Admin & App Builder Certifications
3
Developer Certifications
4
Architect Certifications
5
Consultant Certifications

Final Thoughts

1
Final Thoughts
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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Includes

2 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion
Salesforce 101: Introduction to Salesforce
Price:
$34.98 $24

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