Microsoft Dynamics CRM Administration
Microsoft Dynamics CRM is a web application that sits on top of the Microsoft Technology stack and includes a variety of other servers and roles – Active directory, SQL Server, Exchange Server, and SharePoint Server to name a few. CRM is a business application that embraces end user customization and can change rapidly in response to business needs. These customization’s are deployed via a Solution file.
This course will give you a foundation in Microsoft Dynamics 365 CRM Administration and provide you with the information you need to handle the day-to-day administrative details. Each Solution will have its specific needs and each organization will have it’s own way of handling it. While a CRM Administrator’s role can vary widely from one organization to the next, this course focuses on the key areas that are common to all solutions.
Introduction
Students will have a good description of the course and the instructor
This describes the resources the student will need when working their way through the course.
This is a description of Microsoft Dynamics 365 and a high level overview. It sets the context for the rest of the course.
Security
A short quiz over the Security Section
Users and Teams
A short quiz over the Users and Teams Section
Auditing
A short quiz on the Auditing Section
Email and Queues
A short quiz on the Email and Queues Section
Configuration
A short quiz on Configuration
Deployments
A short quiz on Deployments
Community
- Connect
- Jobs
- Events
- Forums
- Groups
For Professionals
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For Businesses
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Partnership Opportunities
- Sponsorships
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