Introduction to Business Process Modeling

Overview of the course. Who the course is designed for. About the instructor.

All about business processes. What they are, what they're for, and how they're composed.

All about managing business processes. Three types of processes. Mini-history of BPM.

First, an overview of the business process life cycle. Then an overview of several BPM methodologies, focusing on Lean Six Sigma.

Concepts of process modeling, focusing on the attributes of a good modeling notation.

All about swim lane flowcharts. How good are they for modeling processes?

How to construct UML activity diagrams. Do they fare any better for modeling processes?

The basics of business process diagram construction. How well do they fit the need?

Overview of the course scenario. Introduction to the problem and the approach to resolving it.

Define phase of the scenario. Here we will define the process "ecosystem."

Measure phase of the scenario. In this phase, we'll decide what to measure and how to measure it.

Analyze phase of the scenario. Here we'll look at each step in the process to identify where the problems are.

Improve phase of the scenario. In this phase, we'll design our new process (and implement it).

Control phase of the scenario. Here we monitor the new process and look for opportunities to improve it further.

Conclusion of the scenario. What did we learn?

Course conclusion... Where to go next!