4.15 out of 5
4.15
36 reviews on Udemy

How to unlock unique customer value

Creating customer value
Instructor:
Jill Griffin
238 students enrolled
How to create customer value

Hi, I’m Jill Griffin.

In a fiercely crowded market, how do you really stand out?

Customers are overwhelmed with choice. They have high expectations for your products and services, and little loyalty.

The success of your business literally teeters on people’s perceptions of the value you offer.

This means your revenue, your performance in the market — even your ability to live the lifestyle you dream of — comes down to how you communicate that value.

My course will teach you market-proven ways to make your best customers stick and how to out-perform and out-smart your competitors. Every single time.

You’ll learn how to unlock areas of new and hidden value.

Build unbreakable bonds.

Earn your customer’s trust faster and with more reliability than ANY other method.

And transform that loyalty into a thriving, profitable business.

I’ve spent decades in foxholes with clients learning what works and what doesn’t. From small, ambitious startups to global giants and Fortune 500 powerhouses.

I’ve written best-selling books on customer loyalty and authored a popular LinkedIn Learning course on creating customer value.

I’ve keynoted countless conferences in faraway countries…and taught classrooms full of marketing students at the University of Texas McCombs School of Business.

I’ve repackaged an entire career’s worth of sought-after expertise into simple, bite-sized lessons you can apply to your own business with ease and confidence.

And you’ll learn these secrets through compelling real-life stories and eye-opening case studies.

By the end of this course, you will have a watertight understanding of how to make customer value work for your business.

And more importantly, you will have a toolkit of actionable and proven strategies and steps you can apply today—and start seeing results in a matter of days.

Introduction

1
Introduction
2
What you will learn

The Kano Model

1
The Kano Model
2
Course Overview

Customers' Next Buying Alternative (NBA)

1
Know your customers' Next Buying Alternative (NBA)

Creating Customer Value

1
How to create your unique "Customer Value" difference
2
Course Overview

How to surprise and delight your customers

1
Unlock new ways to Surprise & Delight your customers

The Profit Generator System

1
How to qualify a suspect
2
Course Overview

Turning suspects into prospects

1
How to turn suspects into prospects

Prospects into first- time customers

1
How to turn prospects into first-time customers
2
Course Overview

Researching your best customer

1
How to research your best customer
2
How to turn customers into advocates

Create special experiences for repeat customers

1
Practical tips on how to create special experiences
2
Course Overview

Action plan

1
10 Day Action Plan
2
The Quiz

Extra tips

1
Hitting rock bottom
2
Course Overview

The Workbook

1
Lectures 1-3
2
Lectures 4-7
3
Lectures 8-10
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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30-Day Money-Back Guarantee

Includes

1 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion
How to unlock unique customer value
Price:
$34.98 $24

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