3.95 out of 5
3.95
62 reviews on Udemy

Grow Your Business Using Net Promoter Score®

The only Net Promoter Score® course that has the power to transform your business into a customer centric one
Instructor:
Kushal Dev
3,188 students enrolled
You will gain the knowledge of NPS®, design your own custom branded NPS survey, benchmark Your NPS and learn about the best practices and tips that leaders follow to succeed with NPS

Have you been thinking to embark on the journey of Customer centricity and Net Promoter Score®? and still thinking?

Not anymore! This course will give you a step by step process to launch your first Net Promoter Score (NPS) campaign and benchmark your NPS with 1000 customers quickly!

You will get practical tips & ideas (cutting all the crap out) to launch your first NPS campaign in 7 days or less! (yes, you read it right)

I’m a Customer Experience coach and have helped companies ranging from Startups to Fortune 500 embark and succeed in their journey of customer centricity.

I’ve put together a simple step by step blueprint that you can follow without getting overwhelmed for a successfully kickstart NPS in your business.

So, here’s what you will learn inside this course:

  • Introduction & Why Net Promoter Score®
  • The Fundamentals of NPS
  • Listen to the voice of your customer effortlessly
  • Close the loop on your customer feedback
  • NPS Best practices and tips 
  • Benchmark your NPS® by reaching out to first 1000 customers for FREE!
  • Get Help To kickstart NPS in your business

By the end of this course, you will be all pumped up to launch your fist NPS survey!

Plus you can also get a chance to work with me where I will personally help you launch you first NPS campaign, so you don’t loose track!

I look forward to welcoming you to the journey of Customer Centricity and let’s make it your strategy for massive business growth!

To Your Success,

Kushal Dev

Chairman and Co-Founder, Customer Guru

What are the requirements?

  • You Should Know How To Use Computer & Internet.
  • You Need A PC or MC

What am I going to get from this course?

  • You will have a step by step practical blueprint to launch your first NPS survey campaign!
  • You will have a template that you can use to quickly design your survey and close the loop on customer feedback!
  • You will be able benchmark your NPS® by reaching out to 1000 customers for FREE!

What is the target audience?

  • Customer Experience Professionals, Entrepreneurs & Business leaders – Who are serious about building a customer centric business!
  • Anyone who wants to learn about NPS® and the principles of customer centricity

Introduction and Why Net Promoter Score®?

1
What to Expect
2
Why Net Promoter System?
3
An Eye Opener
4
Bonus: Join My Facebook Community & Get Help to Build a CustomerCentric Business

The Fundamentals of Net Promoter Score

1
Overview
2
Defining Net Promoter Score®
3
Building Customer Segments
4
Defining your Customer Persona
5
Customer Bucketing
6
Review

Listen to the Voice of Customer

1
Overview
2
Loop in the Senior Management
3
NPS® Survey Execution
4
Feedback Collation and Analysis
5
Deriving Actionable Insights on Omoto
6
Review

Quick Wins and Big Bets

1
Overview
2
Close the Loop
3
Quick Wins and Big Bets
4
Close the Loop on Promoters
5
Review

Best Practices and Tips

1
Overview
2
NPS Best Practices
3
Building a culture of Good Customer Experience
4
Review

Get Help to Kickstart NPS® in your business

1
Launch Your NPS® Campaign to 1000 customers for FREE
2
Let me help You
3
Course Review
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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30-Day Money-Back Guarantee

Includes

1 hours on-demand video
1 article
Full lifetime access
Access on mobile and TV
Certificate of Completion
Grow Your Business Using Net Promoter Score®
Price:
$198.98 $139

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