Foundation Customer Experience Masterclass
Learn the foundational aspects of customer experience
Understand what customer experience is
Understand what employee experience is
Understand the business eco-system and what all the parts are
Understand where to start when you want to transform your customer or employee experience
This course is an introduction to understanding the customer and employee experience. It is simplistic but powerful in how it defines the concepts that are necessary to build a strong foundation in order to transform the customer and employee experience through service design methods.
After watching this masterclass, I want you to feel more confident and more courageous to take part in conversations about customer and employee experiences. I want you to have the foundational knowledge to know when and where to ask for help and which steps to take to get closer to activating a remarkable experience for your brand.
Help me to make the world a kinder, more understanding and a little simpler place by applying specific service design methods.
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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