3.7 out of 5
3.7
5 reviews on Udemy

Exceptional Customer Service

Delivering the WOW Experience in Hospitality!
Instructor:
Michelle Chafin
13 students enrolled
English [Auto]
Students will achieve the following from this course:
An ability to 'read and understand' customers better.
An increased awareness of what it takes to deliver exceptional customer service.
An ability to deal with difficult customers.

Exceptional Customer Service – Delivering the WOW!

A business is an entity that obtains and retains customers

Period! No customers – no business!

So, in an increasingly competitive marketplace, attending to your customer’s needs becomes ever more critical. You therefore, need

to attract and retain your customers via exceptional customer service – to deliver a wow experience.

How do you get all staff to provide exceptional customer service – maybe better than you do – especially when an issue has arisen, and

the customer is greatly dissatisfied? This workshop will provide the concepts and methodologies and tools to consistently provide

exceptional customer service.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
3.7
3.7 out of 5
5 Ratings

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30-Day Money-Back Guarantee

Includes

1 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion
Exceptional Customer Service
Price:
$55.98

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