5 out of 5
5
2 reviews on Udemy

Essentials of Customer Service

Simplifying delivery of customer service
Instructor:
Saurabh Jetli
12 students enrolled
You will learn to Value Customers and how you and your business will cease to exist if you dont take care of them
You will realize that delivering great experience is very simple only if you do it from within. Treat customers like you would be liked to treated as a customer
The course will give you a headstart as more and more companies will be forced to take this path if they wish to reamin relevant
You will see how taking simple accountability can swing a problem situation into an opportunity to build loyalty

The course revolves around Customer service, its relevance and how it can be delivered. It brings to light some key actions in the form of Ownership, reduction of Customer effort and the need to measure customer service. It highlights how every company today needs a strong VOC process and that companies start listening to their customers.

Introduction

1
Customer Service - Adapt or Perish

This video will help you understand why customer service is KEY  and HOW you can deliver all your customer's GREAT CUSTOMER SERVICE.

2
Voice of Customer

Now that you know how to deliver excellent customer service, this lecture will teach you how to measure the quality of the service you are providing.

3
Customer Service Statistics

All you need to know why Customer Service is the new battlefield.

4
Tips and Tricks for Businesses in the Service Industry

This article contains the basic know how's for small businesses and startups. 

5
CUSTOMER SERVICE - How will it be a key differentiator and why?

Understanding the importance of Customer Service within businesses.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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Includes

1 hours on-demand video
3 articles
Full lifetime access
Access on mobile and TV
Certificate of Completion
Essentials of Customer Service
Price:
$44.98 $32

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