The course revolves around Customer service, its relevance and how it can be delivered. It brings to light some key actions in the form of Ownership, reduction of Customer effort and the need to measure customer service. It highlights how every company today needs a strong VOC process and that companies start listening to their customers.
This video will help you understand why customer service is KEY and HOW you can deliver all your customer's GREAT CUSTOMER SERVICE.
Now that you know how to deliver excellent customer service, this lecture will teach you how to measure the quality of the service you are providing.
All you need to know why Customer Service is the new battlefield.
This article contains the basic know how's for small businesses and startups.
Understanding the importance of Customer Service within businesses.