4.63 out of 5
58 reviews on Udemy

Essential Customer Success

The definitive Customer Success Management course. Practical resources for professional Customer Success Managers.
Dale Roberts
177 students enrolled
English [Auto]
An approach that will help you to proactively improve retention
Tools that will improve adoption and expansion
The daily practices required to be a professional Customer Success Manager

Learn from an instructor that has lead customer success and professional services teams for two decades, has managed multi-million dollar businesses and has advised some of the largest and most well-known organisations in the world including Ikea, Unilever, Nestle, Amex and many, many more. Benefit from real, practical experience proven to drive best-in-class retention, revenue and to make you and your customer successful.

We are living in the customer-centered economy requiring an unerring focus on the customer and their success. This course is a full, practical and thorough insight into the skills and routines requires to be a Customer Sucess Manager. You will learn

  • What Customer Success is and the key requirements of your role

  • How to measure customer health

  • What to do to improve customer health

  • How to understand your customers and their needs

  • How to segment your portfolio of customers and prioritise your time

  • How to manage your manager

  • How to balance the needs of your customer and your business

  • How to manage your day as a CSM

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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30-Day Money-Back Guarantee


3 hours on-demand video
5 articles
Full lifetime access
Access on mobile and TV
Certificate of Completion
Essential Customer Success
$78.98 $52


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