CX – Customer Experience Management in 2020 and 2021
How to put your customers first, every time, in this intermediary course.
What Customer Experience Management is and the main challenges
All you need to know about CX Programs (what they are, how and when to start a CX Program)
How to generate qualitative and quantitative insights
Using customer feedback tools
How to optimise your surveys
Key insights about the Net Promoter Score
Tips to improve customer retention
A simple framework for transforming insights into action
How to generate company-wide engagement
Plenty of examples from industry's best-practices and mistakes
This course has been designed to give you an overview of useful concepts in the field of Customer Experience Management, with best practices for you to deepen your knowledge and make an impact for your business.
During the 2-hour presentations, I have compiled the most frequent questions and challenges managers and executives face on a daily basis and I give you answers you can apply directly to make an impact now.
It is a good place for you to start creating or optimising your CX Program, with concrete steps to follow, so you don’t get overwhelmed by the complexity of the topic.
I really hope you’ll enjoy the course and I am looking forward to receiving your feedback.
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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