4.42 out of 5
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Customer Success Manager (CSM) Elite

Accelerate your Customer Success career with actionable strategies you can implement immediately.
Nils Vinje
1,057 students enrolled
English [Auto] More
How to save 1-2 hours every single day
How to build strategic relationships
How to earn your next promotion
How to master email once and for all
How to go beyond surface level conversations with your customers
How to do account planning to double your capacity

If you are a Customer Success Manager who loves to deliver value to your customers but struggles with how to ‘get it all done’, you need a strong foundation in three key areas to become Elite.

The Elite Customer Success Manager…

  • Has complete control over their time and calendar so they can methodically and consciously work through each day while their colleagues run around in a frantic state as they attempt to put out fire after fire.

  • Has put the same level of time and effort into building strategic relationships internally as they do with their customers. These relationships enable the Elite CSM to get more done in less time and ultimately deliver for their customers at a higher level.

  • Has mastered the most important areas when it comes to working with customers. They know…

    • How to knock every customer call out of the park

    • How to dig deeper with customers to go beyond surface-level conversations

    • How to prioritize so it’s not only the ‘squeaky wheels’ that get the grease

    • How to do account planning so they can double their capacity

    • How to escalate when there’s a real problem and look like a rock star.

I went from Customer Success Manager to VP of Customer Success in 2.5 years. After a year of being VP of Customer Success, I worked myself out of the job.

I left and started Glide Consulting and since January of 2015 have been working with the fastest growing SaaS businesses to help them build world-class customer success organizations.

The strategies I used to accelerate from CSM to VP and have taught my private clients since 2015 are inside this course. I took the best of the best so you don’t have to do the guesswork and instead get the cheatsheet to growing your career in Customer Success.

Here’s what some of my private clients have had to say about working with me through many of the strategies discussed in this course…

“…I have driven $240,000 in new customer revenue as a result of the strategies discussed with Nils…” – Natalie O.

I feel empowered to take on any challenge as a result of the strategies and techniques I learned working with Nils…” – Michael F.

“I am a more confident and effective leader in my organization as a result of my experience with Nils…” – Adam M.

[Nils is] a master in time management and tactics in email organization…” – Lauren M.

“Nils is Peanut Butter and Customer Success is Jelly; they’re fine on their own, but a magical experience when combined!” – Josh S.

“Our Customer Success team runs more efficiently after working with Nils.” – Mark H.

“I left our engagement feeling confident, focused, and empowered.” – Jessie B.

When you apply the material in this course, you will become Elite and stand out from the rest of the pack.

So, let’s do this!

Enroll today to take your Customer Success career to the Elite level!

I can’t wait to work with you!

CSM Elite Introduction

How to excel as a Customer Success Manager
Download the CSM Elite Course Workbook
Set your goals for your Customer Success career

Personal Pillar

Get clear on who's in control
How to control your inbox in 1 minute
Turning email buckets into freedom
Master your email once and for all
Immediately save 1-2 hours a day with this tip
Set up your command center in your calendar
Take back control using your email and calendar

Internal Pillar

Build strategic relationships internally
Avoid being labeled as a complainer
CS + Sales = Power
Build internal relationships strategically

Customers Pillar

The single most important thing you must do with customers
Knock every call out of the park with this tool
Dig deeper with customers to uncover their needs
Prioritization will set you free
Use Account Planning to double your capacity
How to escalate and look like a rock-star
Master the Customer Pillar with strategic planning

Course Conclusion

You're on your way to becoming an elite CSM!
Bonus Lecture
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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1 hours on-demand video
2 articles
Full lifetime access
Access on mobile and TV
Certificate of Completion
Customer Success Manager (CSM) Elite


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