4.45 out of 5
22 reviews on Udemy

Customer Service Training: Dealing with Difficult Customers

Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills
How to deal with difficult customers.
Conflict management skills for customer service.
You will learn the ECA method, which will give you the soft skills and the strategy that you need to manage demanding customers
You will discover customer relationship management skills that will allow you to diffuse difficult situations with angry customers.
You will be able to implement this in your company and replicate it for your customer service training sessions.

Customer service is a necessary soft skill for anyone that has interactions with customers often. And knowing how to deal with difficult customers should be part of any customer service training, as this is a skill that can turn angry customers into brand ambassadors.

This course will show you the ECA Method for conflict management with difficult customers:

  1. E = Empathy: Show sympathy and empathy to your customers.

  2. C = Take Control: To achieve conflict resolution in customer service, you must take control of the situation.

  3. A= Advocacy: Where we focus on turning upset customers into brand advocates.

Whether you are in customer relationship management, sales, business development, logistics, customer support, customer experience… this list could go on and on forever; the point is: if you deal with customers often, then you must be ready for conflict resolution with upset customers

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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1 hours on-demand video
2 articles
Full lifetime access
Access on mobile and TV
Certificate of Completion
Customer Service Training: Dealing with Difficult Customers
$34.98 $24


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