4.58 out of 5
4.58
2931 reviews on Udemy

Customer Service English Essentials

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.
Instructor:
Luke Priddy
7,844 students enrolled
English [Auto]
Master phrases for handling difficult or angry customers
Learn many expressions for handling a variety of CS situations
Understand how to structure logical explanations and answers
Use empathetic language to create a connection with customers
Resolve communication problems effectively

Isn’t it frustrating when you have to deal with an unhappy customer on the phone, especially when you’re using your second language? It can be a big challenge to express yourself clearly and help a customer resolve their problem, while at the same time trying to show empathy and remain professional. I designed this course to help you get the confidence and English expressions needed to resolve issues with even the most difficult clients.

This course is meant for non-native English speakers who deal with English-speaking customers daily, particularly over the phone. You will learn many common English expressions in this course, as well as common vocabulary and tips about intonation and stress to give your spoken English a more native sound (especially over the phone). This course falls in the category of business English.

Each lesson is designed to prepare you for nearly every situation you may face, from keeping an angry customer calm to explaining steps in a detailed process, to telling a customer they are wrong, and much much more! If you practice what you learn, your ability to deal with challenging situations and customers, in English, will improve dramatically.

You will be able to see my face in each video lesson, and I will use a blackboard at all times. 

Each lesson focuses on a single aspect of a particular skill. You can go at your own pace and should take their time, with lots of practice between sections. Replaying each lesson is highly recommended.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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Includes

7 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion
Customer Service English Essentials
Price:
$108.98 $79

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