4.47 out of 5
172 reviews on Udemy

Customer Experience Management Blueprint

Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures
Janne Ohtonen, PhD
1,032 students enrolled
English [Auto]
By the end of this course, you will be able to create, measure and improve a customer experience strategy for your brand or organization.
This course gives you a very intense kickstart for your customer strategy
Upon completing all sections, you will earn a certificate of completion.
This Udemy course gives you valuable insights and handy files on customer experience strategy
The material illustrates how every part of an organization is part of the customer service experience
You can start working on the Customer Experience right away!
Several new and effective ways to deepen your customer strategy
Learn how to leverage customer emotions for maximum experience
Create customer personas that will excite your employees to serve customers even better
Lifetime access to 27 lectures, 8 quizzes and 6 practical tools
Over 5 hours of high quality customer experience management content delivered by highly experienced business coaches

Customer Experience Management brings real business results through optimizing customer interactions in order to maximize the customer lifetime value. It’s used for example by Apple, Amazon and Google (we advice some of them also). A competitive advantage no longer comes from superior products or services only, it comes from personalized experiences: Customers want to get what they want, where they want and when they want with a smile.

Many businesses are struggling with this change ripping through the business world, because of old industrial-age mindsets. The first step to managing your customer experiences is to understand your customer at a deeper level. For this purpose we created Customer Experience Blueprint.

This course allows you to create a systematic and profound analysis of your customers, their expectations and psychological needs so you can boost revenue, decrease costs and improve customer service. This customer experience management course contains powerful tools, techniques and teachings to deepen your knowledge with customer emotions and other relevant aspects.

To simplify the course even further templates and videos are provided that guide you every step of the way, saving you time and energy when putting together your customer experience strategies.

After creating your first Customer Experience Blueprint with the help of the material this course provides, you will have a solid map to constantly improve your business results. This makes you a highly valuable member of your team and company.

Join the course and start creating you own customer experience strategies TODAY!

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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5 hours on-demand video
1 article
Full lifetime access
Access on mobile and TV
Certificate of Completion
Customer Experience Management Blueprint
$55.98 $39


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