4.1 out of 5
4.1
25 reviews on Udemy

Be A Better Waiter – Give Better Service

Learn How To Maximize A Customer's Experience
Instructor:
Joe Fedison
1,917 students enrolled
English [Auto]
Understand how to deliver the service that customers really want.
Know how to handle problem situations efficiently and effectively.

Whether you are just starting out as a Foodserver or Bartender, this course will give you the proven strategies necessary to increase your income.

Learn the skills that will increase service value:

  • Learn what makes a great customer experience.
  • Build a clientele that consistently requests you.
  • Use the 3 Steps to fixing any problem.
  • Discover the “Mindset” of highly tipped professionals.

Introduction

1
Welcome
2
The Proof

Do What Highly Tipped Professionals Do

1
They Control Themselves
2
They Understand People Dynamics
3
They Excel In Personal Presentation
4
Be Honest, Have Integrity and Practice Authenticity

Service Strategies That Increase Tips

1
Create The Customer Exeprience

Where everybody knows your name.

Includes cutting someone off who has drank too much.

2
Look, Listen and Deliver
3
Upsell Your Expert Advice
4
Pay "Smart" Attention
5
How To Add Humor
6
Learn To Give And Get

It turns out, you and I probably greatly underestimated the psychological process behind mint-giving, as the way (and amount) in which mints were given was shown to increase tip amount by up to 23%.

Build Your Own Clientele

1
Why Be A Problem Solver
2
Are Customers Trying To Ruin Your Day?
3
3 Steps To Turning Around Any Bad Situation
4
Admitting Fault Is Tough, But Right
5
Avoid Making A Scene
6
Don't Get Too Personal
7
The Bottom Line
8
Final Test

After the quiz, I would appreciate it if you could take a few minutes and leave a review about this course.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
4.1
4.1 out of 5
25 Ratings

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30-Day Money-Back Guarantee

Includes

1 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion
Be A Better Waiter – Give Better Service
Price:
$88.98 $68

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