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Awesome Customer Experience For Your Retail Store

Make your customers love buying from you and recommend you to friends
Instructor:
Mike Korytny
17 students enrolled
English [Auto]
Give your customers an awesome experience they will love
Set yourself above and in front of the competition
Make them feel that you're the best person to buy from
Give real value to your customers and get value from them

Set yourself above and in front of your competition by delivering a customer experience no one else can match. Make your customers love buying from you and want to go nowhere else. The best way to talk to and treat your customers to win them over and develop lasting relationships that you and your customers will value. Have them love doing business with you and buying your product so much that they will tell their friends, coworkers, family and social media connections how great you are and to also buy from you. This course covers all the different things you can do to deliver a fantastic customer experience that people will value, enjoy, and remember. How to always give your customer your best and take your business to the next level.

Introduction

1
Introduction
2
Play relevant music
3
Serve refreshments
4
Chat up your customers
5
Have a beautifully designed store
6
Give your customers good feelings
7
A human connection
8
Reach out through email
9
Reach out through social media
10
See the situation through your customer’s point of view
11
Develop excitement and interest
12
Pay attention to detail
13
Ask questions. Learn more about your customer
14
Make sure your customers are buying the right products for them
15
Be an expert in your field
16
Add value
17
Tie everything into the sale
18
Value is in the perception of the customer
19
Let the customer guide the interaction
20
Speak the same language
21
Ask for clarification
22
Effective communication is important
23
How to start talking to customers
24
What to say to your customers
25
Always help your coworkers
26
Make your customers comfortable
27
If the customer is difficult
28
Get customer feedback
29
Be careful how you say things
30
Handling complaints
31
Keep things positive
32
How does your customer feel about their experience
33
How customers expect to be treated
34
Have your customers follow you on social media
35
Bring it all together
36
It’s all about people
37
Change things for the better
38
The customer experience is in what the person buys
39
When you’re not feeling like it
40
How to keep going
41
It takes practice to bring people up
42
Implement improvements on step at a time
43
Find out what they value
44
Keep a good outlook
45
Selling to your customers is knowing your customers
46
The customer wants to buy
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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Includes

9 hours on-demand video
Full lifetime access
Access on mobile and TV
Certificate of Completion

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