Your Sales Pipeline is Your Lifeline
If I asked you to name the most important tool in your sales force, what would your answer be? Your incentive plan? Your sales process? Sales training? CRM? While all those things are certainly ...
News
How Coaching can Help You Increase Productivity
Coaching is not an easy task. It demands a lot from you as a person and you may ask yourself if it is worth it? Do people care and does it have an effect? With coaching, you provide your staff ...
We Are Hardwired to Resist Change
Do you like to try new things? Of course you do! Ok, let’s put it to the test. Tomorrow, why don’t you try using a better virtual meeting platform? Maybe you want to re-think your answer. ...
NAB creates new group chief digital, data and analytics officer role
To lead the bank's 'digital and data agenda'.
Gartner Says Only 9% of Customers Report Solving Their Issues Completely via Self-Service
Customer Service and Support Leaders Must Rethink Their Service Strategy to Focus on a Self-Service Dominant Approach
The Student take on COVID-19
As universities are forced to close campuses to help prevent the spread of COVID-19, we spoke to Lewis, a Second Year Computer Science Student at Cardiff University, to understand what this means for ...
US e-commerce sales growth projected to continue in 2021: report
Consumer purchasing habits from 2020 could continue to linger in 2021. A new report from eMarketer projects that retail e-commerce sales in the U.S. will increase by 13.7% to ...
Survey Suggests Customer Experience Falling Behind
We explore how replacing a legacy IT system can attract more prospective students, simplify the admissions process, increase conversions and promote student retention while engaging with ...
The contact centre of the future will revolutionise customer experience
We explore how replacing a legacy IT system can attract more prospective students, simplify the admissions process, increase conversions and promote student retention while engaging with ...
How remote work rose by 400% in the past decade
Telecommuting, SaaS growth, data security training and AI are among the top workforce trends of 2020, GetApp found.
Show next
